We DO NOT offer service or information on products not manufactured by Elmira. The Oval, Sweetheart, Julia, 5000, 6000 and 7000 are no longer serviced by Elmira. Please call 1-800-223-3900 for parts and service for these products.
Before contacting us, please determine your serial number (see below for locations) to ensure we are providing you with correct information or parts.
Elmira’s Antique and Northstar appliances are warranted against defects in materials and workmanship, parts and labor, for a period of one year from the date of purchase. Range / wall oven elements, burners and smoothtops; fridge compressors and sealed units; and microwave inverters are warranted, parts only, for an additional four years (five years total). Refer to the product manual for full warranty details.
Fireview cookstoves are warranted to be free of defects in materials and workmanship, parts only, for a period of two years from the date of purchase. Refer to the product manual for full warranty details.
Service & Repairs
If you have service or warranty questions about your Antique or Northstar appliance, call 1-800-295-8498 or email us by clicking the icon to the left. Please provide your Serial Number (see below for the location of your serial number).
If you have service or warranty questions about your Fireview woodburning cookstove, call 1-800-295-8498 or email us by clicking the icon to the left. Please provide your Serial Number (see below for the location of your serial number).
“The after sale service is amazing at Elmira Stove Works!” – Isabelle R –
Serial Number Locations
Antique Ranges – back of owner’s manual or:
- All-electric – above top left corner of oven door, below cook rail
- Gas, dual fuel – underside of ash catch (shelf below false doors)
Northstar Ranges – back of owner’s manual or:
- Inside bottom drawer
- On side wall or roof inside fresh food compartment
Microwaves / Wall Ovens:
- Microwave: back of unit; Wall Oven: Inside, bottom of control panel or right side of door frame
- Back of owner’s manual