We DO NOT offer service information on products not manufactured by Elmira Stove Works. Before contacting us, please determine your serial number to ensure we are providing you with information or parts for the correct product. (See below for serial number locations.)

Service & Repairs

icon-mailIf you have service or warranty questions about your Antique or Northstar appliance, please call 1-800-295-8498 or email Liz by clicking on the icon to the left.

icon-mailIf you have service or warranty questions about your Fireview woodburning cookstove, please call 1-800-295-8498 or email Tony by clicking on the icon to the left..

 

The following models are no longer serviced by Elmira Stove Works: Oval, Sweetheart, Julia, 5000, 6000, 7000. Please call 1-800-223-3900 for parts and service on these products:

Serial number locations:

Antique Ranges - back of owner’s manual or:

  • All-electric – above top left corner of oven door, below cook rail
  • Gas, dual fuel – underside of ash catch (shelf below false doors)

Northstar Ranges - back of owner’s manual or:

  • Inside bottom drawer

Refrigerators:

  • On side wall inside fresh food compartment

Microwaves / Wall Ovens:

  • Inside, right side of door frame

Range Hoods:

  • Back of owner’s manual