We DO NOT offer service or information on products not manufactured by Elmira. The Oval, Sweetheart, Julia, 5000, 6000 and 7000 are no longer serviced by Elmira. Please call 1-800-223-3900 for parts and service for these products.
Before contacting us, please determine your serial number (see below for locations) to ensure we are providing you with correct information or parts.

Service & Repairs

icon-mailIf you have service or warranty questions about your Antique or Northstar appliance, please call 1-800-295-8498 or email Liz by clicking on the icon to the left.

icon-mailIf you have service or warranty questions about your Fireview woodburning cookstove, please call 1-800-295-8498 or email Tony by clicking on the icon to the left..

Serial Number Locations

Antique Ranges - back of owner’s manual or:

  • All-electric – above top left corner of oven door, below cook rail
  • Gas, dual fuel – underside of ash catch (shelf below false doors)

Northstar Ranges - back of owner’s manual or:

  • Inside bottom drawer

Refrigerators:

  • On side wall or roof inside fresh food compartment

Microwaves / Wall Ovens:

  • Microwave: back of unit; Wall Oven: Inside, bottom of control panel or right side of door frame

Range Hoods:

  • Back of owner’s manual